Refund Policy

Refund Eligibility

Refund requests may be considered if:

• You notify us within 30 days of the service date or completion

• You can reasonably demonstrate that the service delivered did not match what was agreed or advertised

• We have been given a reasonable opportunity to resolve the issue first

Please note:

• Refunds are not automatically guaranteed and will be assessed on a case-by-case basis

• Any portion of the service that has already been completed to a satisfactory standard may be deducted from the refundable amount

• If you have approved or signed off agreed work, it may not be eligible for refund

Non-Refundable Services

The following are not eligible for refund:

• Services fully delivered as agreed

• Any fees paid to third-party providers on your behalf

• Custom or specialist work that cannot be reversed or reused

• Missed appointments, late cancellations, or client failure to provide necessary information or access

Service Amendments & Corrections

If the quality of the service does not meet expectations:

• We will first offer to review and correct the work at no extra charge

• If, after correction, you remain dissatisfied, a partial refund may be offered only for the portion not delivered as agreed

Refund Method

If a refund is approved:

• Refunds will be issued to the original method of payment

• Please allow 5–10 business days for processing, depending on your bank or payment provider

How to Request a Refund

To request a refund or raise a concern regarding our service, please contact us at:
talent@uplift-social.co.uk Include your name, service date, a description of the concern, and any supporting information. We will review your request and respond as soon as possible.